Princes Risborough HP27 9DD, UK

Customer Services Advisor

Full Time - Permanent
£19,000 to £23,000 pa

About the Company

We are looking for an enthusiastic and proactive Customer Service Advisor to join a successful family run business, who have continued to grow and make their mark in the industry with their prestigious products.We are delighted to be able to consider candidates both with or without experience, including those fresh out of education or those making a move into the office environment. Please note the role is office based, in Princes Risborough.

About the Role

Working within a small and friendly team who handle all administrative tasks within the sales and customer service function. As a Customer Service Advisor you will be patient, flexible and motivated when dealing with all aspects of customer service and assist with order inputting and committed to providing the highest level of service to your customers.


  • Answering queries on products with accurate information in a timely and professional manner, in a variety of formats including e-mails, telephone calls and letters.

  • Liaising with the dispatch team to ensure delivery enquiries are responded to quickly and efficiently.

  • Logging and dealing with customer complaints on a bespoke complaint handling system.

  • Booking technicians on a variety of different web portals for the inspection and repair of products.

  • Raising of sales orders on a bespoke order entry system. (Training given)

Requirements

We are looking for someone who has a passion for providing the highest level of service to their customers, whilst maintaining standards in a very busy role! You will be able to handle multiple enquiries at once and able to use your own initiative when communicating with customers and completing administrative duties.


  • Good Microsoft Office knowledge.

  • Ideally have previous experience in an office environment - not essential though.

  • Proactive approach to your day and a willingness to learn.

  • Good telephone manner and excellent communication skills.

  • Able to work to deadlines.



Start Date: ASAP, can consider one months notice

Hours: Mon - Thurs 9 - 5:30 / Fri 9 - 4:30

Salary: £19,000pa, raising upto £23,000 (DOE) after training, plus good benefits

Location: Office based, Princes Risborough